Digital processes for more transparency and targeted control

Detecting quality defects early, correcting them efficiently, and avoiding them in the long term – this is a challenge for many companies. A lack of transparency, inefficient processes, and high manual effort complicate complaint processing. ConSense GmbH, a developer of modern software solutions for quality management systems (QMS) and integrated management systems (IMS), offers ConSense Forms, a digital solution that optimizes the entire complaint process.

With the ConSense Forms module, developed for form and workflow management, it is possible to establish a digital complaint management system that ensures a structured complaint process and consistent traceability of all processing steps. Automated workflows and transparent documentation support companies in specifically analyzing error sources, effectively implementing measures, and sustainably improving quality assurance. Reported complaints are recorded digitally, for example, by including information about the affected product, the production location, or the type of defect. The module can be connected to existing company databases to directly import relevant data, thus simplifying and accelerating the recording process.

Standardized processes, faster processing, long-term improvements

Once recorded, complaints can be assessed, specific measures defined – e.g., immediate measures or long-term improvement processes – and automatically assigned to the appropriate departments for processing. Clear responsibilities and standardized processes shorten processing times and minimize sources of error. Implementation is documented in the software, and the success of the measure is evaluated. Companies benefit from comprehensive documentation and seamless integration into their existing ConSense management system. The recorded data enables a structured root cause analysis, from which long-term improvement measures can be derived.

ConSense Forms – electronic forms and workflows for all situations

The electronic form management system ConSense Forms complements the ConSense basic software for building user-friendly and operational QMS and IMS. With minimal effort, intelligent process templates and workflows can be created and customized – e.g., for specific QMS and IMS. For example, for complaint processing, vacation requests, and much more. The current version of Forms has been enhanced with an enhanced template designer, allowing for even more intuitive and flexible form creation and editing. ConSense Forms provides companies with a powerful tool that optimizes processes such as complaint management. Digital workflows improve transparency, efficiency, and control of the entire process to sustainably improve quality assurance and increase customer satisfaction. ConSense GmbH supports its customers with implementation and training, ensuring smooth integration into the existing ConSense management system.