Globally available service

Neugart GmbH is expanding its digital service portfolio by introducing "Karl," a new support agent, on the company website. The goal is to make technical expertise accessible globally, around the clock, and without language or time-zone barriers.

The name Karl is a deliberate reference to company founder Karl Neugart, symbolizing the link between established expertise and digital access to that knowledge.

The AI ​​agent Karl draws on extensive, Neugart-specific technical knowledge to provide reliable support to customers worldwide with information searches, product selection, and technical inquiries. Karl already delivers well-founded answers on a wide range of topics within the world of mechanical drive technology.

A key advantage is global availability: Karl is accessible 24/7 and communicates in the user's native language, eliminating constraints related to time zones, business hours, or language barriers. Customers around the world gain direct access to relevant information, enabling them to make informed decisions more quickly.

"With Karl, we are creating global access to our engineering knowledge. This simplifies processes, accelerates information gathering, and improves the quality of consultation—regardless of location or time," says Lennart Neugart, Executive Assistant.

The initial release of Karl lays the foundation for a continuously learning digital service agent designed to cover the full advisory spectrum of an experienced drive technology expert.

With Karl, Neugart demonstrates a clear commitment to the ongoing development of digital services driven by artificial intelligence. The aim is to meet customer needs faster and more efficiently through intelligent, always-available services. In doing so, the company underscores its commitment to actively leveraging the potential of digitalization and taking a forward-looking, sustainable approach to technical service.