Questions answered quickly

The motion plastics specialist Igus is now further expanding its customer service. Customer service employees can now also be reached via WhatsApp. Customers now have the opportunity to conveniently use Igus' live chat via the popular messaging platform to receive support quickly and easily.

The integration of WhatsApp into Igus customer service offers users another flexible and user-friendly option to contact the motion plastics specialists directly. To use this new service, customers simply need to click on the familiar WhatsApp symbol on the Igus website. If the WhatsApp app is already installed, you will be automatically redirected to the live chat. This means that questions can be answered quickly and easily via smartphone, both from the office and from the construction site or workshop.

“Our dedicated colleagues also support customers on WhatsApp with the usual speed and expertise. No matter whether it’s about product information, CAD data, technical support or application inquiries,” says Michael Bergmann, Digital Sales & Marketing Manager at Igus GmbH. “With live chat via WhatsApp, we strive to offer a seamless and efficient service experience with real experts.” The live chat service on the Igus website has been online for seven years. The four colleagues receive over 200 inquiries every week via chat.
The customer at the center

In keeping with the corporate culture “the customer is at the center of everything we do,” Igus offers a wide range of other options for customer support. The live chat on the website, personal on-site advice from over 100 technical sales consultants in the field in Germany alone, telephone support, team meetings with product demonstrations and individual designs, presentations of new products and tours at the in-house digital trade fair right through to the in-house exhibition at the customer's location. “We are pleased to offer our customers an additional means of communication by integrating WhatsApp into our customer service. Our goal is to best meet the needs of our customers and ensure world-class service," says Bergmann.